Frequently Asked Questions

Have a question about the service? You may find your answer here.

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How much does it cost?

Please visit out prices page. If you have any questions, please contact us.

How long does it take?

This depends on how many tapes you have, their condition, and what orders are on the go at that time. Just ask us when placing your order and we will give you approximate time frame.

What format are the digital files?

You will receive MP4 files that you can easily share, archive and even edit. This a standard format that will play on Mac and PC. If you’d like a different format, just let us know.

Is the quality going to be good?

The quality will be very close to the quality of the source tape. We use professional equipment and keep our equipment clean so we will get better quality than on a regular machine.

Do you guys pick up and deliver?

Yes! If your total order exceeds $75, pick up and delivery is included for free. Otherwise there is a nominal charge or you can drop off onsite.

Can you fix a tape that is broken?

It depends on how it is broken. Please contact us and we'll let you know. There is a charge for fixing broken tapes.

Can you upload my video to Google Drive, DropBox, etc?

Unfortunately, due to privacy and security concerns, we ask that you do that yourselves. We will provide your files on a USB stick or hard drive and you can take care of that on your own. You can provide a USB stick or hard drive or we sell them as well.

How should I prepare my items?

Please write your name on each item. If possible, rewind all tapes. If not possible, not to worry, we will rewind them for you.

I don't live in Ottawa, can I ship my tapes to you?

Yes! Please contact us to arrange shipping.

Contact us to get started

If you don't hear back from us soon, please call 613-710-OVT1 (6881).